Shipping policy

Shipping Policy

Processing time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Shipping rates and delivery We currently ship within the United States. Shipping costs are calculated at checkout based on your location and order weight. Estimated delivery time is 3–7 business days after processing, depending on your location.

Order tracking Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey.

Lost or delayed packages Vivène Health is not responsible for delays caused by the shipping carrier, but we're happy to help track down a lost or delayed package — contact us at support@vivenehealth.store and we'll do our best to assist.

Incorrect address Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer, but reach out and we'll try to help however we can.